What are the characteristics that exemplify a great customer experience for you? Is it the way the business made you feel? Is it the pleasantries of the staff, the welcoming feeling of the facility, the ease of accessing the services, or the way you felt when the experience ended? Or was it perhaps having your needs met with a fair price? Regardless of the sensation, the experience you had was cultivated by our 32+ years of collective experience and desire to provide excellence. Whether your interaction was with the front desk, our physical therapists, or the gym staff, if you left happy, that person chose to make you feel that way, regardless of whether they were having a good, bad, or indifferent day themselves. As a whole, our staff embraces the sentiment that “nobody cares how much you know until they know how much you care” (words attributable to Teddy Roosevelt).
We realize that you don’t HAVE to come to us; you CHOOSE to come to us. For that we are grateful and honored. Please let us know how we can help you in the future!